Terms & Policies

I. SERVICES:

  1. Room rates: (in VND)

Room Type Quantity Published

Superior Bungalow 22 1,428,000

Pool Bungalow 4 2,050,000

Grande Bungalow 4 2,709,000

Beach Bungalow 3 2,919,000

Superior Room 18 1,333,500

Deluxe Room 7 1,975,000

Extra bed 500.00000

  1. Price includes:

 5% service charge and 10% tax;

 Breakfast, 02 complimentary bottles of water in the room every day;

 Rate is for 1 room / night / 2 pax;

  1. Children and extra beds:

 Up to 02 children under 06 years old are free of charge for breakfast, stay with parents;

 Children from 6 to 11 years old: 50% of price / adult for breakfast and other menu, excluding extra bed;

 Over 12 years of age are considered adults, north forced extra bed;

 Maximum 01 extra bed / room

  1. Purpose of use & service provision:

 TRAVEL AGENTS should understand that the Resort only provides services for the sole purpose of resort, temporary accommodation for visitors or representatives of Travel Agents;

 Do not accept misappropriation or use for other purposes during the stay here;

 

II. CONDITIONS OF BOOKING

 All reservations must be sent and confirmed by Fax or Email;

 Phone reservations will not be accepted;

 Booking will be accepted subject to availability, in case of no booking, published rates will apply;

 The above rates apply only to Travel Agents. In case of booking by a Travel Agent that requires direct payment or other unexpected outlets, payment will be made at Reception and the published rates apply;

 Do not disclose contract prices to third parties or other entities;

 

III. PROVISION OF RECEIVING AND PAYMENT:

 Check in: 14 hours;

 Check in from or sooner: 12 hours;

Early check-in or late check-out subject to availability and will be subject to the following rules:

 Check out before 18:00: 50% on room rate / night;

 Check out after 18 hours: 100% of room rate per night;

 

IV. CANCELLATION & NO SHOW POLICY:

Cancellation must be notified by Fax or Email as follows:

 Low season:

 Cancellation within 14 days: 50% of the total booking amount;

 Within 07 days: 100% of the total booking amount;

 High season:

 Cancellation within 21 days: 50% of the total booking amount;

 Cancellation within 14 days: 100% of the total booking amount;

 Lunar New Year & Holidays:

 Payment upon booking: 100% of the total booking amount;

 Not come:

 Penalty: 100% of the total booking value;